We will gladly accept returns on products that are unopened and undamaged as well as claims to any problems with your order, within 5 days of receipt. Products must be in the same condition as was shipped, with original packaging completely intact. All returns must have an RMA number. Please email kpw@kidspartyworld.com for shipping and RMA instructions. We cannot credit your account unless you have and RMA number.
All merchandise must be intact for a full refund, minus shipping & handling. If paid for by credit card, once we receive the supplies back at our warehouse, allowing for the 1-5 business days it takes for them to get back, your credit card will be refunded within 30 days for the party supplies. Unless it was a mistake by UPS on 2ND DAY AIR or OVERNIGHT, shipping and handling are non-refundable. If paid for by check, you will receive a check from us in the mail immediately after receiving the product. Please note a 20% restocking fee will be applied on all returns.
Please include the following with the return. Your name, address, credit card number, expiration date or check number, the invoice number on your receipt and a daytime phone number. Just use the included Return Slip to fill out the information and put back in box to ship it back to us. Please note we are not liable for any damage that may occur in transit.
Mistakes can happen, although we will try our hardest to make sure that they don't. If there is a mistake in your order, please e-mail us immediately and we will make every reasonable effort to correct the mistake and ship you the correct merchandise.
If you do not receive your package within the days alloted for processing and shipping time (see MAP AND TABLES for info) email us IMMEDIATELY so that there will be enough time before your party to try and fix the problem. Telling us 1-2 days before your party does not help you or us solve the problem. |
